Although it's a nice convenience to have a public restroom for your customers, you have no control over how they'll use it. If someone comes with you to complain about dirty restroom conditions, use these tips to ease their concerns and rectify the situation.
Instructions
1. Allow your customer to discuss her disgust with the bathroom until she's satisfied that you fully understand the situation. Listen and nod empathetically regardless of how many times she repeats herself.
2. Find a way to satisfy the customer as soon as possible. Let him know that you'll not only clean the bathroom, but also enact more frequent cleanings. Depending on the type of business you're running, offer the customer a discount, a free item (like a dessert if you're managing a restaurant) or a coupon for a future visit.
3. Ask someone to clean the restroom immediately or do it yourself in view of the customer to instill even more confidence in your apology. Try to find a cause for the mess such as a plumbing problem, insufficient trashcans or a faulty soap dispenser, for example.
4. Create an updated schedule of bathroom checks to ensure you check it more often. If customers repeatedly create a mess in the bathroom, consider locking the door and offering the key only when someone asks in the hopes that they'll feel more personal responsibility when using the facilities.
5. Keep your head regardless of how irrational your customer becomes or what she demands. As long as you maintain your kindness and concern, even a customer who says she'll never visit your business again will probably reconsider once cooler heads prevail.
Tags: your customer